Last Updated: September 28, 2026

1. Program Description and Acceptance of Terms

Brothers Metal Roofing LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

• Program / Brand Name: “Brothers Metal Roofing LLC SMS Alerts”
• Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

2. Message Frequency and Charges

• Message and data rates may apply.
• Message frequency varies based on your interactions with us (for example, number of projects, survey requests, or inbound inquiries).
• Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

Brothers Metal Roofing LLC uses SMS messaging to communicate with customers and individuals who have provided consent to receive text messages. Non-marketing messages may include appointment confirmations and reminders, roofing inquiries, estimates, service updates, and general customer communications. Marketing messages may include information about roofing services, special offers, discounts, promotions, and new product updates.

Opt-Out Instructions (STOP):

• Text STOP to cancel. Simply reply “STOP” to any text message from us.
• After you send “STOP,” we will send you a one-time confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions (HELP):

• If you need assistance with a Program, reply “HELP” to any message or contact us using the information in Section 6 (Customer Support).

You may also contact us directly using the information in Section 6 to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for any delayed or undelivered messages. Availability of a Program and performance of message delivery may be affected by your carrier’s coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

6. Customer Support and Contact Information

If you have questions about these Terms or any Program, or if you need help, please contact us:

• Phone: (937) 423-9352
• Email: info@brothersmetalroofing.net
• Mailing Address: 5265 Sebring Warner Rd, Greenville, OH 45331

You may also reply HELP to any text message for assistance.

7. Our Privacy Policy

For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy

8. SMS Messaging Terms

Brothers Metal Roofing LLC SMS Alerts

Program description. Brothers Metal Roofing LLC sends text messages (SMS/MMS) to customers and prospects who opt in, for example by checking the optional SMS consent checkbox when submitting a form on our Website. The checkbox is not pre-checked, and consent to receive text messages is not a condition of any purchase.

Use cases. By opting in, you may receive text messages from Brothers Metal Roofing LLC about:

• Your inquiry, estimate request, or free inspection request.
• Appointment confirmations, reminders, and scheduling updates.
• Project and service updates, follow-ups, and customer support (including messages related to AI-assisted calls on recorded lines, where applicable).
• Post-project satisfaction surveys, feedback requests, and invitations to leave reviews.
• If you have agreed to receive marketing messages, information about our roofing services, special offers, and promotions.

Text STOP to cancel. You can cancel the SMS service at any time. Simply reply “STOP” to any text message from us. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

Text HELP for help. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to Brothers Metal Roofing LLC at info@brothersmetalroofing.net, (937) 423-9352, or 5265 Sebring Warner Rd, Greenville, OH 45331.

Message and data rates may apply. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

Carriers are not liable for delayed or undelivered messages.

Age requirement. You must be at least 18 years old to opt in to our SMS program. By opting in, you confirm that you are 18 or older and that you are the account holder or an authorized user of the mobile number you provided.

Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For details on how we collect, use, and protect your information, see our Privacy Policy: https://brothersmetalroofing.net/privacy-policy/